Retail

We all know the great feeling of working with a talented sales associate - one who is knowledgeable about products, who listens, who acts honestly and faithfully. The best service appears easy and natural, and yes, with the proper training your staff can consistently provide an excellent experience and smoothly handle critical situations.

Why video eLearning is important for the retail sector!

Staff turnover: Use uQualio® video eLearning to easily create efficient onboarding and training programs for new and current staff at all levels of your organization.

Savvier and more knowledgeable customers bring new challenges to retailers: Customers are better informed than ever - thanks to the easy access of information via the internet. uQualio®'s video eLearning platform provides around the clock, barrier free access, on-demand training to ensure staff are better equipped to handle the needs of all customers.

Continuous change in products and services: uQualio® video eLearning is the perfect tool for training staff in new product features and benefits - giving your organization an easily customized tool to increase customer satisfaction and loyalty.

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Courses are easy to share: With uQualio® video eLearning it is easy to add individuals and groups directly to the platform - providing instant access to all, or part, of your training programs.

Understanding the importance of in-store experience: uQualio® video eLearning is an effective way to inform, encourage and reinforce your organization’s unique culture. In retail, where the customer is king (or queen), uQualio® gives management a uniquely effective way to train staff and thereby ensure the best possible experience for all customers.

Courses are easy to create, distribute and understand: With uQualio® video eLearning you only need one system as it is easy to create and distribute video eLearning courses. Whether it is customer relations, equipment training, regular or exceptional procedures, or other, there are endless ways to streamline and increase effectiveness of your training programs with uQualio®.

Enhanced sales training and customer service: uQualio® video eLearning is the perfect tool for training your sales staff as it easily scalable, includes a both games aspect and competition.

Delivering training on mobile devices: uQualio® works seamlessly on all devices - mobile, tablet or PC, allowing employees to train wherever they are, whenever they are available.

Training can be revisited: Staff can access courses on their mobile devices directly anywhere - including in the store. They can access any and all courses seamlessly - even during an actual sales situation.

Train when it makes sense: uQualio® video eLearning courses are perfect for staff to train independently or during slower hours. Because uQualio® course structure supports micro learning (smaller bites of learning), staff can access training on demand and make significant progress in smaller intervals of time.

Code of conduct and compliance training: Use uQualio® video eLearning to ensure that your staff understands how they should behave with customers generally, as well as the correct course of action in specific situations, thus further improving the quality of all service delivered to the customer.

Examples: Below are a few links to courses, designed to give you inspiration for how you can create and publish courses on uQualio®:

Example: Selling in retail Example: On-boarding new employees Sign up for a free admin trial